We sometimes get email from people telling that they have playback problems, and presuming that the site isn't working in some way. Please try to help yourself before posting up with such problems by reading this simple guide to the most common causes. If you don't, you will just get referred back to this page every time:

No picture at all:

Firstly, most of the videos in this website uses the latest version of Adobe Flash (currently Flash Version 10.0.42.34). If you don't have this version installed, please go to http://get.adobe.com/flashplayer/ and update your copy, it's free and it takes literally seconds.

Secondly, most of the videos are using Microsoft Silverlight Software (currently Silverlight Version 3 (3.0.40818.0), please go to http://www.microsoft.com/silverlight/get-started/install/default.aspx and install, it's free and it takes literally seconds.

Thirdly, update your Windows or other OS installation. Whilst it might be time consuming, they generally have a good reason for issuing all those annoying updates.

Fourthly, if using FireFox, try starting it up in safe mode, to eliminate potential clashes with any plug ins that you may be using. Official plug-ins work fine, but some of the unofficial ones cause problems.

Fifthly, if the above don't work for you (and you have tried both firefox and IE or whatever you have on your computer), please email providing details of your processor type and speed, your total RAM, what video card you are using and what operating system/browser combination you are using.

Jerky Picture:

This can be caused by a combination of factors, including low ADSL bandwidth, other users on the same network sharing the same connection, poor wireless signal between your computer and the router, inadequate processing capability, too little RAM and so forth.

If you are trying to use yourlivingmanna.com full stream on a lesser specification PC, we would respectfully suggest that you are likely to experience some jerkiness of picture, given that the videos are of high quality and this places demands on processing power.

If you are using an ATI video card, or one that is, shall we just say "getting on a bit", it may be worth disabling hardware acceleration. This will free up more resources for processing the video.

To Watch Videos Smoothly you need to have Broadband Connection. If you don't have it, you may want to start the video player and then click on the PAUSE button immediately. Wait until the Grey progress bar has reached the end of the video before playing it. Allowing the entire video buffer lets you watch it without interruption.

Picture Freezing:

When you first click on a video it is not uncommon to hear the audio, followed by a still image of video (a frozen picture) for a few seconds whilst your computer buffer fills up a little. The lower your bandwidth and the lesser the RAM fitted to your PC, the longer this will last.

Many ISPs use dynamic throttling techniques at peak periods, although few admit to doing so. Often these actions are selective, in other words, they may throttle external services but not those provided by themselves. Please be aware that this is an issue you may have to raise directly with your ISP.

Stream Not Found message:

Your firewall settings may not be set to allow streaming, and a port may be blocking traffic (in which case try switching off the firewall for a few seconds to isolate the problem) or otherwise your IT department or ISP may have blocked streaming at source. You will have to ask them, we cannot do so on your behalf.

If the server where the videos are stored undergoes maintenance or other upgrades you will get this message.So please check the videos after some time.

Video Downloading:

Many people ask this question on a regular basis. To download videos please download the latest Free Real Player software by going to http://www.real.com/realplayer which enables you to download videos. There are other free softwares available please do a google search.

GETTING FURTHER HELP:

If you've gone through the above, we will almost certainly be able to find a solution and you will soon be enjoying all the Spirit filled programmes of yourlivingmanna.com